On February 15th 2001, Ciment de Mauritanie SA received the quality certification ISO 9001:2000 delivered by the BVQI (Bureau Veritas Quality International).

This certification is recognized all around the world as a guarantee of quality and efficiency in the service, product, transport and distribution; this represents the success of the continuous effort and of the policies implemented by the company to improve its standards and processes.

Since 1998, the following policies have been introduced within the company:
- To constantly listen to the clients’ demands in order to satisfy them as soon and as well
- as possible.
- To improve the factory’s and offices’ installations.
- To train the staff and update their knowledge. 
- To implement a system of quality at all levels.

DECLARATION REGARDING THE QUALITY POLICY
Ciment de Mauritanie SA, a company certified ISO 9001 version 2000, undertakes to maintain its system of quality management according to the ISO 9001 version 2000 norm, and according to the legal and statutory requirements.

The goals of this strategic decision are:
- To ensure the quality of the company products and services.
- To satisfy the expectations of the clients, by anticipating their needs.
- To manage and maintain an optimum work atmosphere in order to reach the set goals.
- To improve the technical knowledge of the company staff.
- To ensure the continuance of the company, by always improving its productivity and
- competitiveness.

INDICATORS
In order to reach these objectives, I undertake and bind myself, along with my work team, to put into practice these objectives, which shall be guided by the following indicators:

1st Indicator
- Number of complaints related to the quality of the products.
- Delivery time of the orders.

2nd Indicator
- Number of tests.
- Number of actions related to the satisfaction and needs of the clients.

3rd Indicator
- Number of suggestions received from the employees in order to improve.
- Results of the objectives and actions.

4th Indicator
- Number of training actions.
- Ratio: BF/MS*

5th Indicator
- Sales, cash flow.